Treat everyone with respect
- No discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other protected characteristic.
- No harassment, threats, or inappropriate or unwanted contact — during or after a trip.
- Respect personal space and privacy. Don’t comment on appearance or ask personal questions.
- No sexual contact or conduct between riders and drivers, ever.
Help keep each other safe
- Riders: confirm the plate and driver before getting in, and wear a seatbelt.
- Drivers: follow traffic laws, never use a handheld phone while driving, and never drive impaired.
- No weapons, except where carried lawfully by authorised persons.
- Use SOS only for genuine safety concerns.
Be honest
- Use your own account; no account sharing.
- Drivers must only use the vehicle and identity registered and verified with HaloRide.
- No requests for extra money outside the agreed fare and approved charges.
- No fake trips, fake reports or manipulation of ratings or prices.
Follow the law
No transporting illegal goods, no use of HaloRide to commit a crime, and comply with local traffic, transport and public health rules.
Respect property
Riders should leave vehicles as they found them. Drivers should keep their vehicle clean and in good repair — it’s part of your Car Score.
What happens when guidelines are broken
Depending on severity, we may warn, temporarily restrict, or permanently remove a user. Serious incidents may be reported to the authorities. Reports open a case with a response time you can track in the app, and decisions can be appealed.